Request a Repair

Request a Repair

Request a Repair

This is a dedicated service for supported housing residents, designed to streamline the process of addressing maintenance and repair issues in their living environments. We recognize the unique challenges faced by individuals in supported housing, including those with disabilities or mental health concerns, by ensuring that they have quick and easy access to necessary repairs that contribute to their safety and well-being. We have made it easy for residents can easily submit repair requests through our website. Other channels include phone calls or emails. We offer this service to create a supportive and responsive living environment, fostering a sense of security and independence for our residents. 

Red Report - EMERGENCY

Attendance requested within 24 hours. This is considered as dangerous situation which can affect health and safety of tenants, staff and visitors at the building if not attended to promptly.

Amber Report - URGENT

Should be attended to within 7 days. For situations where there is no danger posed, but the ability to use the facilities at your home has been significantly affected .

Green Report - ROUTINE

Should be attended to within 28 days. Usual repair request where single or more items are faulty / broken, but has no immediate inconvenience to the tenants and care staff.

Gray Report - SUGGESTIVE

Can be attended to at any time between 28 - 60 days. Usually an informal complaint about an item or items that may be faulty or in need of base level maintenance at the least.

Request a Repair


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