Join our Team

Working With Us

At Success Link, we strive for passionate and talented individuals to join our growing team. If you’re looking for an exciting career in a dynamic environment, you’re in the right place.

Why Work with Us?

We believe that our employees are our most valuable asset. Our goal is to create a workplace where creativity, innovation, and collaboration thrive. Here are a few reasons why you should consider a career with us:

Career Growth

We are committed to fostering your personal and professional development. Whether it’s through training, mentorship, or advancement opportunities, we help you take your career to the next level.

Inclusive & Diverse Culture

We value diversity and strive to create an inclusive workplace where everyone feels respected, heard, and valued. We believe diverse perspectives help us innovate and grow.

Competitive Compensation

We offer competitive salaries and benefits to ensure that you feel rewarded for your hard work.

Work-Life Balance

We understand the importance of balance between work and personal life. With flexible hours and remote work opportunities, we support you in achieving that harmony.

Innovative Projects

Working with us means you'll be part of exciting, cutting-edge projects that challenge you and allow you to make a real impact.

Our Values

At Success Link, we operate by the following core values

Roles at Success Link Supported Housing

Housing Services Team

Housing Service Manager

Housing Officer Role

This is a leadership position focused on overseeing the management and delivery of our housing services to individuals who need additional support due to various circumstances, such as learning disabilities, mental health issues, autism and other cognitive impairment to manage their tenancy. You must have a good leadership knowledge and understanding of;

Managing housing officers operations.
Compliance and Risk Management.
Budgeting and Financial Management.
Staff Development and Training.
Stakeholder Engagement.
Quality Assurance and Reporting.
Crisis Management

This role involves tenant engagement and property inspection, suitable candidate must have previous experience in working with type and/or related category of our special tenants, demonstrate understanding in management of caseloads of challenged tenants such as tenants with complex needs.

As a housing officer, you will be responsible for;

Signing up tenants and ensuring Compliance with Tenancy Agreements.
Tenant rent account Management.
Support tenants in applying for correct housing benefits.
Reporting any repair and maintenance issues.
Promoting Community Integration.
Providing Support and Guidance such as Signposting to Other Services.
Health, Safety, and Maintenance.
Dealing with anti-social behaviour.
Documentation and Reporting.

Repairs Team

Repair Manager Role

Repair Adviser

Repair Manager works closely with tenants, housing officer, contractors, and other stakeholders to ensure that the physical environment meets legal, safety, and quality standards, and that our homes are conducive to supporting the well-being and independence of residents. The responsibilities are outlined below;

Overseeing Maintenance and Repair Services.
Health and Safety,Risk Assessments, Regulatory Compliance.
Managing Contractors and Suppliers.
Budgeting and Financial Management.
Tenant Communication and Satisfaction.
Strategic Planning and Service Improvement.
Asset Management and Record Keeping.
Team Management and Leadership.

The office of a Repair Adviser entails working with both tenants and housing management team concerning repairs and maintenance issues. This role is vital in ensuring that repairs are carried out in a timely, efficient, and cost-effective manner, with special consideration for the needs of vulnerable tenants. A Repair Adviser acts as a bridge between tenants, housing officers, and maintenance teams, ensuring that repair processes meet the safety, comfort, and well-being needs of the residents.

Our Repair Adviser will deals with both routine and emergency repairs, ensuring compliance with legal and safety standards, and providing advice on how to manage and prevent damage to properties.

Responsibilities include;

Providing Advice and Guidance to Tenants.
Liaising Between Tenants and Maintenance Teams (Scheduling Repairs).
Managing Repair Process (Repair Coordination and Quality Assurance).
Health and Safety Compliance(Risk Assessments and Managing Urgent Repairs).
Managing Documentation and Records.
Customer Service and Tenant Satisfaction.
Collaboration with Other Teams (Housing officer and Maintenance team).

Referral / Customer Service

Referral / Customer Service Role

This role is the first point of contact to our new tenants, you will be responsible for receiving prospective tenant from our relevant partners such as social workers, care providers, appointees, NHS, local authorities, etc. your task will mandate you to screen housing benefit documents to confirm affordability and eligibility of our new tenant. Continuous working with the housing service team to deliver and effective customer care services to our special tenants.

Role requirements;

Initial Client Contact and Assessment.
Matching prospective tenant to Appropriate Housing.
Managing Communication and Queries from our tenants.
Supporting Clients During the Move-In Process.
Crisis Intervention and Emergency Referrals.
Data Management and Reporting.

Maintenance / Tradesmen

This role is vital in ensuring that our properties are well-maintained, safe, and habitable for our special tenants, They are responsible for carrying out repairs, maintenance tasks, and improvements to housing stock, ensuring that tenants live in safe, functional, and comfortable environments.

Job Requirements / Responsibilities;

General Repairs and Maintenance.
Specialized Repairs.
Health and Safety Compliance.
Tenant Interaction and Communication.
Property Inspections.
Asset Management and Reporting.
Collaboration with Other Teams.
Emergency Response and On-Call Duty.

Asset Management

Asset Manager

The Asset Manager has an essential role that focuses on the effective management, maintenance, and optimization of our physical properties. It ensures that the housing stock remains safe, secure, and well-maintained while meeting the needs of vulnerable tenants.

Roles and responsibilities include;

Property Maintenance and Upkeep.
Ensuring Compliance with Legal and Regulatory Standards.
Property Refurbishment and Upgrades.
Long-Term Strategic Planning and Investment.
Managing Health, Safety, and Environmental Sustainability.
Financial Management and Budgeting.
Tenant and Stakeholder Communication.
Monitoring and Reporting property inspections.

Business Development Team

Business Development Executive

This team is responsible for expanding and enhancing Success Link services, partnerships, and opportunities for growth. The role involves developing strategies to ensure the sustainability and future growth of Success Link, working with external partners, securing funding, and improving the quality-of-service delivery.

Strategic Growth and Planning.
Securing Funding and Investment.
Market Research and Analysis.
Developing and Managing Partnerships.
Program Development and Service Enhancement.
Marketing and Branding Success Link to target audience.
Collaboration with Internal Teams.
Reporting and Performance Tracking.

Account Management Team

Account Manager

Account Officer

An Account Manager's primary responsibility will be, to manage account officers role and also relationships with clients (tenants, local authorities, contractors, or funding bodies), ensure the efficient delivery of services, and oversee financial performance.

Responsibilities include;

Client Relationship Management.
Financial Management and Budgeting.
Service Delivery and Performance Management.
Contract and Agreement Management.
Team Collaboration and Leadership.
Risk Management and Issue Resolution.
Strategic Planning and Business Development.
Tenant Support and Welfare.

The Account Officer will be responsible for managing tenant accounts, overseeing rent collection, and supporting the financial aspects of Success Link, with focus on ensuring financial stability by ensuring Rent Collection, Account Reconciliation, Arrears Management, Invoice issuance, Financial Forecasting, Budget Monitoring, Reporting to Regulatory Bodies etc.

Main responsibilities include the following;

Tenant Account Management.
Financial Reporting.
Compliance and Regulatory Oversight.
Customer Service and Tenant Support.
Billing and Invoice Management.
Collaboration with Internal Teams.
Financial Systems and Record Keeping.

How to Apply

To apply, simply click on the job title you’re interested in and follow the application instructions. Please ensure you submit your updated resume and cover letter along with any relevant work experience or portfolio links. Please note: if there is not further guidance when you click on the role, this means we are not recruiting for that role. Alternatively regularly check on Indeed to know when we are recruiting.

Stay Connected

Even if we don’t have an open role that suits you at the moment, we encourage you to stay in touch. Follow us on social media or send us your CV via email if you think your CV match one of our enlisted roles.

Everyone Deserves a Safe and Nurturing Environment to Call home.

Useful Links

Refer a Tenant

Report a Repair