Red Report – EMERGENCY – Attendance within 24 hours. This is considered as dangerous situation which can affect health and safety of tenants, staff and visitors at the building if not attended to promptly.
Amber Report – URGENT – Attend within 7 days. For situations where there is no danger posed, but the ability to use the facilities at your home has been significantly affected .
Green Report – ROUTINE – Attend within 28 days. Usual repair request where single or more items are faulty/broken, but has no inconvenience to tenants and care staff.
